Responsible Gaming at tbej

Our Commitment to Safer Gambling

tbej is Bangladesh's trusted online casino and sports betting platform, and we take our responsibility to players seriously. We believe that gambling should be an enjoyable pastime — something you do for fun, with money you can afford to spend, within limits that keep it entertaining. When gambling stops being fun, it becomes a problem. Our job is to help you recognise that moment and give you the tools to act on it.

Every tbej Member has access to a full suite of responsible gaming tools — all free, all available directly from your account settings, and all designed to put you in control of how, when and how much you play. These tools are not hidden behind a support ticket. They are built into the platform because we believe prevention is better than cure.

Responsible gaming is not just a feature at tbej — it is a core principle. Our platform monitors play patterns to identify Members who may be at risk and proactively offers guidance and tool suggestions. If we have concerns about a Member's play, we may reach out directly. We will never pressure a Member to continue playing or to increase their bets. Our commercial success depends on players who enjoy the platform sustainably, not on players chasing losses.

Tools to Keep You in Control

The following tools are available to every tbej Member at no cost. Access them directly from your account settings at any time — no waiting period, no request form required for most options.

Managing Your Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. tbej allows you to set limits across three time horizons, and you can update them at any time from your account settings. Here is how the system works:

• Daily limit: the maximum total amount you can deposit within any rolling 24-hour period. This resets automatically at midnight Bangladesh Standard Time.
• Weekly limit: the maximum total you can deposit across a rolling 7-day window. Useful if you tend to play in concentrated bursts across a few days.
• Monthly limit: the maximum total you can deposit across a rolling 30-day period. This is the broadest level of budget control and is particularly helpful for Members who want to plan their entertainment spend in advance.
• Reducing a deposit limit takes effect immediately. Increasing a limit — or removing one — is subject to a mandatory 24-hour cooling-off period to ensure the decision is deliberate. This delay is intentional and cannot be bypassed.

Deposit limits apply to all payment methods — including bKash, Nagad, Rocket, Upay and bank transfers. The limits are account-wide and cannot be bypassed by switching payment methods. If you need help setting or adjusting your limits, contact our support team at [email protected].

Self-Exclusion: How to Take Control

Self-exclusion is available to any tbej Member who feels they need time away from the platform. It is not a punishment — it is a protective measure that you can activate in minutes. Here is how to do it:

Signs That Gambling May Be a Problem

Problem gambling can develop gradually. Many people do not notice the signs until the impact on their finances, relationships or health becomes significant. The following are common indicators that gambling may no longer be recreational for you.

Tips for Playing Safely and Enjoyably

Keeping gambling fun requires a little discipline and self-awareness. These practical tips are used by experienced players who enjoy tbej responsibly every day.

• Set a budget before you start — decide in advance how much you are willing to spend as entertainment, and stick to it regardless of whether you are winning or losing.
• Treat winnings as a bonus, not as income — do not rely on gambling profits to pay bills or plan your finances around expected winnings.
• Take regular breaks — step away from the screen every hour. Use tbej's session reminder feature to prompt you automatically.
• Never gamble when emotional — avoid playing when you are stressed, upset, tired or under the influence of alcohol. Decision-making is impaired in these states.
• Balance gambling with other activities — gaming is one form of entertainment among many. Keep a healthy mix of social activities, hobbies and physical activity in your routine.
• Use tbej's responsible gaming tools proactively — do not wait until you feel out of control to set a deposit limit or session reminder. Set them now as a healthy default.

Cooling-Off Periods and Time-Out Options

A time-out is a shorter break option for Members who want to pause their activity without committing to a full self-exclusion period. Time-outs are available at the following durations:

• 24-hour time-out: a one-day pause. Your account is locked until the period expires. Useful after a difficult session or when you need a clear head.
• 7-day time-out: a one-week pause that gives you space to reassess your habits without a long-term commitment.
• 30-day time-out: a monthly pause recommended for Members who have noticed a pattern of play they are not comfortable with.
• 90-day time-out: a three-month cooling-off period for Members who want a significant break but have not yet decided on permanent exclusion.

During any time-out or self-exclusion period, tbej will not send you promotional emails or bonus offers. Marketing communications are automatically suspended when a cooling-off or exclusion is active. If you receive any such communication in error during an active exclusion, please contact [email protected] immediately.

Protecting Minors from Gambling

tbej strictly prohibits access by anyone under the age of 21. We verify age at registration and may request additional KYC documentation at any point. If we have reason to believe an account is being used by a person under 21, the account will be suspended immediately pending investigation.

If you share a device with younger family members, we strongly recommend enabling parental control software on your device to prevent access to online gambling platforms. Many Android and iOS devices have built-in screen time and app restriction features. You can also use third-party parental control applications. Protecting children from gambling content is a shared responsibility between platform operators and parents or guardians.

When to Seek Help and How to Reach Us

If you are concerned about your own gambling or that of someone close to you, please do not wait. The sooner you seek support, the easier it is to address. tbej's support team is available around the clock, seven days a week, and is trained to handle responsible gaming conversations with discretion and without judgement. There is no stigma in asking for help — our team is here precisely for this.