tbej Privacy Policy

This Privacy Policy ("Policy") describes how tbej ("we", "our" or "the Platform") collects, uses, stores and discloses personal data relating to individuals ("you" or "Members") who access or use the tbej website and associated services. By creating an account with tbej or by continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood the practices described herein.

This Policy should be read in conjunction with the tbej Terms and Conditions, which together constitute the complete legal framework governing your relationship with the Platform. Capitalised terms not defined in this Policy have the same meaning as in the Terms and Conditions.

tbej collects personal data in three principal ways: information you provide directly, information collected automatically during your use of the platform, and information received from third-party partners. The categories of data collected are set out below.

Information You Provide Directly

• Registration data: your full name, date of birth, mobile phone number, and preferred payment method details. This information is required to create and verify your tbej account.
• KYC documents: government-issued identification (such as a National Identity Card or passport) and proof of address. These are collected when identity verification is required.
• Support correspondence: when you contact our support team by email, the content of those communications is stored to help us resolve your query and improve our service.
• Responsible gaming preferences: deposit limits, self-exclusion choices and session reminder settings are stored as part of your account profile.

Information Collected Automatically

• Device and connection data: IP address, device type, operating system, browser type and version, and mobile network information. This is used for fraud prevention and platform security.
• Usage data: pages visited, games played, betting history, session duration and interaction patterns within the platform. This helps us personalise your experience and improve the platform.
• Cookie and tracking data: session cookies, preference cookies and analytics identifiers. See Section 6 for full details of our cookies practice.

Information from Third-Party Partners

• Payment processor confirmations: when you deposit or withdraw via bKash, Nagad, Rocket or a banking partner, we receive a transaction reference and status confirmation. We do not receive or store your full payment account credentials.
• Identity verification partners: where we use a third-party KYC service, that partner may provide us with a verification result (pass/fail/pending) and the documents you submitted.
• Game provider data: game studios such as Pragmatic Play, Evolution Gaming and Spribe may transmit game-round outcomes, RNG audit data and session identifiers to tbej for settlement and fraud-detection purposes.

tbej uses the personal data we collect for the following purposes. We will not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent or as otherwise permitted by law.

• Account creation and management: to register your account, verify your identity, maintain your account profile and process deposits and withdrawals.
• Service delivery: to provide access to games, sports betting markets, live casino and all other features of the tbej platform.
• Regulatory compliance and fraud prevention: to fulfil legal obligations including KYC checks, anti-money-laundering monitoring and responsible gaming requirements.
• Customer support: to respond to your enquiries, resolve complaints and provide technical assistance.
• Platform improvement: to analyse usage patterns, identify technical issues and develop new features that improve the Member experience.
• Marketing communications: to send you information about promotions, bonuses and new features that may be of interest to you, where you have consented to receiving such communications.
• Responsible gaming monitoring: to identify patterns of play that may suggest problem gambling behaviour and to apply the responsible gaming tools and interventions described in the tbej Terms and Conditions.

Where tbej relies on your consent as the legal basis for processing (for example, for marketing emails), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent, contact us at [email protected] or update your account preferences directly.

tbej processes personal data only where a recognised legal basis exists. The principal legal bases on which tbej relies are as follows:

• Contract performance: processing necessary to fulfil the agreement between you and tbej — including operating your account, settling bets and processing payments.
• Legal obligation: processing required to comply with applicable law, including KYC and anti-money-laundering obligations.
• Legitimate interests: processing for fraud prevention, platform security, abuse detection and service improvement, where these interests are not overridden by your rights.
• Consent: processing for marketing communications and optional personalisation features, where you have provided explicit opt-in consent.

tbej does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Categories of Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard and our banking partners receive only the transaction data necessary to process your deposit or withdrawal. These partners operate under their own privacy and security frameworks.
• KYC and identity verification providers: where identity verification is conducted by a specialist third-party service, we share the documents and personal details you provided for the sole purpose of completing that verification.
• Game and technology providers: studios such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi receive session identifiers and bet data necessary to operate game rounds. They do not receive your full registration profile.
• Law enforcement and regulatory authorities: where required by applicable law, court order or lawful request from a competent authority, we may disclose personal data to government bodies, law enforcement agencies or regulators.

No Sale of Data

tbej will never sell, license or otherwise transfer your personal data to any third party for advertising, profiling or commercial purposes unrelated to the operation of the tbej platform. Any future change to this position would require explicit advance notice to all Members and the opportunity to close their account before the change takes effect.

tbej uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how Members use the site. A cookie is a small text file placed on your device by the tbej website. Cookies do not contain your full personal details and cannot execute programs or deliver viruses.

Types of Cookies We Use

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies, security tokens and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Preference cookies: store your language setting, display preferences and responsible gaming tool configurations so these are remembered between sessions.
• Analytics cookies: collect anonymised data about how Members navigate the platform — pages visited, time on page, links clicked and error events. This data is used solely to improve the platform and is not linked to your individual identity.

You may disable non-essential cookies through your browser settings at any time. Please be aware that disabling preference cookies may affect your platform experience — for example, your language setting may not be saved between visits. Disabling strictly necessary cookies will prevent you from logging in to your tbej account.

tbej retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: account data and transaction records are retained for a minimum of five years from the date of account closure to comply with financial record-keeping requirements; KYC documents are retained for the same period; support correspondence is retained for two years from the date of the relevant interaction; analytics data is retained in anonymised form for up to three years.

Where you request deletion of your account and there is no overriding legal obligation to retain your data, tbej will delete or irreversibly anonymise your personal data within 30 days of your verified deletion request. Residual copies in backup systems are purged within the normal backup rotation cycle, which does not exceed 90 days.

As a Member of tbej, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified rights requests within 30 days.

To exercise any of the above rights, please write to us at [email protected] with the subject line "Data Rights Request" and include your registered account details so we can verify your identity before processing the request. We will not charge a fee for rights requests made in good faith.

tbej takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the tbej platform, protecting your account credentials and payment information in transit.
• Encryption at rest for sensitive personal data fields stored in our databases, including payment method identifiers and identity document references.
• Role-based access controls: tbej staff access to personal data is restricted to those with a legitimate need to access it for their role. All staff with data access are subject to confidentiality obligations.
• Regular security assessments: tbej conducts periodic reviews of its data security practices and updates its controls in response to emerging threats and industry best practice.

Despite these measures, no online platform can guarantee absolute security against all threats. If you become aware of any suspected unauthorised access to your tbej account, you must notify us immediately at [email protected]. In the event of a data breach that poses a significant risk to your rights, tbej will notify affected Members without undue delay in accordance with applicable law.

tbej's services are strictly for individuals aged 21 years and above. tbej does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on tbej, please notify us at [email protected] immediately. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms.

The tbej platform may contain references to or integrations with third-party services, including game studios, payment providers and analytics tools. These third parties operate under their own privacy policies, which tbej does not control. tbej is not responsible for the privacy practices of any third party. We recommend reviewing the privacy policy of any third-party service before submitting personal data to them. This Policy applies solely to data processed by tbej in connection with your use of the tbej platform.

tbej reserves the right to update this Privacy Policy at any time. Where we make a material change to this Policy — meaning a change that significantly affects your rights or our data practices — we will notify active Members by email or in-platform notification at least 7 days before the change takes effect. The effective date at the top of this Policy will always reflect the date of the most recent revision.

The current version of this Privacy Policy is always available at tbej.org/privacy-policy. We encourage you to review this Policy periodically so you remain informed about how tbej protects your personal data. Continued use of the platform following any update to this Policy constitutes your acceptance of the revised Policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the way tbej handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6), and will respond to all privacy-related enquiries within 5 business days.

Email: [email protected]